How Does John Landsberg KNOW This?

Mr. Landsberg operates the local Net site "bottomline.com" and today posted a story about small businesses- focusing on not-a-small-local business- Sprint.

Mr. Landsberg either works a 2nd job at Sprint- or has uninformed spies there- judging by this part of his article (italics- boldened print mine):


"Fire Your Worst Customers

Not too long ago, Sprint “fired” some of its worst customers. Many of these folks were the type who called repeatedly to complain with the hope that Sprint would knock money off their bills each month.

It was a game to many of these customers, but not to Sprint employees who had to deal with them. Many of these customers were slow/no payers each month on the cheapest calling plans. In reality, they demanded the most and paid the least.

It was practically impossible for the company to satisfy their needs without just giving them service for free each month. Even that would probably not have made them happy. (I can pretty much guarantee these former Sprint customers are driving customer service reps nuts at some other carrier today.)

While you can question the way Sprint “fired” these customers, it is tough to say it was not justified in most cases. It only takes a few of these customers to cause morale problems throughout an entire organization."

Firstly- how does Mr. Landsberg KNOW that a plethora of bad and slow-paying customers caused the Sprint action?

I knew 2 people who were "fired" by Sprint because they were continually overcharged or charged for services they had not subscribed to (see also Comcast- AT&T) and HAD to call every bill to TRY to get the improper charges taken care of.

I've had the same problem as well with other companies- but I "fired" them first. I know of dozens of others who have found incorrect charges from service providers as well.

I've been told by former customer service reps that incorrect billing is a widespread & common occurance- particularily telecommunications companies.

Mr. Landsberg has seemingly had few if any problems with such companies judging by the tone of this article that is HIGHLY critical of "many" improperly-billed customers.

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