Not too long ago- I posted about Ameristar on how they'd botched a promotion and gave absolutely no reply- let alone satisfaction- to customer complaints.
Their indifferent/bad customer service to their "meat & potatoes" players rivals that of AT&T and Cricket.
Now- according to this KANSAS CITY STAR story- Ameristar is "laying off 31" of their K.C. casino employees. Ameristar announced they're cutting player comps as well.
That's the way- don't answer customer concerns then go ahead and cut their freebees.
Brilliant corporate move!
Ameristar: try better customer service- as well as cleaning up the place and getting machines that work.
Until then- there's always 3 other casinos as well as Kansas.
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