Until Friday evening- they never had a need to call for any emergency services.
My brother could smell natural gas in their home so they correctly called upon the Olathe Fire Department to come check things out.
It was their defective furnace leaking the gas- so the fire department turned the furnace off.
Then- according to both my brother and sister-in-law- a fireman "rudely" told them they needed to get a carbon monoxide detector in their house.
What the HELL does a carbon monoxide (CO) detector have to do with a natural gas leak?
CO detectors DO NOT detect natural gas.
OFD- is the "rude" attitude standard with service to your citizens?