In Business 101- one is instructed that "the customer is always right."
Most corporations and their "customer service" seem to have re-written that mantra in recent years- arguing with customers (AT&T- Cricket) or totally ignoring their concerns (Ameristar Casinos).
Last year- Sprint incredibly told their customer service that if some customers "complained too much" to cancel that customer's contract with Sprint.
Heh- millions that DIDN'T call to complain told Sprint to take a hike anyway.
The STAR says this last quarter was "better" for Sprint- they only lost just less than a million customers.
I had a vision when the City of Overland Park granted tax concessions for Sprint's new corporate campus that OP-KS would be taking over that campus one day because Sprint went under.
Americans MIGHT tolerate imbecilic- lying and/or corrupt politicians but not crappy service with crappy products from corporations that dis their customer base.
Corporate America: the customer's ALWAYS right! Or YOU'RE fired....
It's a no-brainer! Kinda like your CEOs....
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